Kokun Privacy Policy

This Privacy Policy explains how Kokun collects, uses, stores, and discloses personal information.

1. Overview

Kokun is committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and, where applicable, GDPR and other international privacy frameworks.

2. Personal Information We Collect

We may collect:

  • Name, email address, phone number

  • Billing and transaction information

  • Account login details

  • Information you provide via forms, questionnaires, or consultations

  • Technical data (IP address, device, browser)

3. How We Collect Information

We collect information when you:

  • Purchase or register for Services

  • Access the Members Area

  • Communicate with us

  • Complete forms or questionnaires

4. How We Use Personal Information

We use personal information to:

  • Provide and manage Services

  • Communicate with you

  • Process payments

  • Improve our offerings

  • Meet legal and regulatory obligations

5. Third‑Party Service Providers

We use trusted third‑party providers to operate our business, including:

  • Airtable – for secure data management and internal workflows

  • Payment processors

  • Website hosting and analytics providers

Your information may be stored or processed using these tools, including on servers located outside Australia. We take reasonable steps to ensure these providers meet appropriate data protection standards.

6. Data Storage and Security

  • Personal information is stored electronically using secure systems.

  • We implement reasonable safeguards to protect information from misuse, loss, or unauthorised access.

7. Data Retention

We retain personal information only for as long as necessary to provide Services or comply with legal obligations, after which it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict processing

Requests can be made by contacting us.

9. Marketing Communications

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us.

10. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. You can control cookies via your browser settings.

11. Complaints

If you have a privacy complaint, contact us first so we can attempt to resolve it. You may also lodge a complaint with the Office of the Australian Information Commissioner.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

For privacy enquiries:
Email: support@kokun.com.au